Delivery Information
Shipping
and Delivery
Purchases
are shipped from our respective warehouse by reputed logistics service
providers. Please allow following number of days for delivery from receipt of
your order.
· Domestic orders – All domestic
orders are processed within 1 business day (except for Public Holidays &
Sundays). You can expect delivery of the order within 3-5 business days
· For International orders – All International
orders are processed within 1 business day (except for Public Holidays &
Sundays). You can expect delivery of the order within 7-20 business days. We
are shipping to all regions except, Turkey, Lebanon, Pakistan, Ukraine, Israel
& China.
· We offer free
international shipping for all orders of value 200 USD and above. For orders of
less than 100 USD, there is a flat shipping charge of 30 USD.
Custom charges and
handling rates if applicable will be shared at the time of delivery by the
logistics service provider. Please find below the terms and conditions
pertaining to Custom and Handling charges -
· Your shipment could be
subject to Customs Duty Charge / Import Duty / Other applicable government
taxes on arrival in the destination country.
· Check the tentative
Customs Duty Charge / Import Duty / Other applicable government taxes on the
respective government portals.
· These charges will have to
be borne by the customer. Mantra Organics is not liable to pay them under any
circumstances.
· The shipping charges
mentioned in the total order value do not include these charges.
· If the customer refuses to
pay the liable shipment custom charges upon its arrival in the destination
country the brand will deduct complete shipping and return duty charges from
the customer order value while processing the refund.
· ORDER DELIVERIES WILL BE MADE
BETWEEN 09:00
AM – 7:00 PM Monday – Saturday. Excluding public holidays
· Goods will need to be
signed for upon delivery. If you cannot be there to sign for your delivery
please suggest an alternative i.e. a family member, colleague, neighbor, etc.
However Mantra Organics takes no responsibility for goods signed by an
alternative person
Shipping
Charges
· Domestic Orders: We ship products
throughout India and all orders qualify for free domestic shipping. Expect free
trial orders.
· For International Orders: We offer free
international shipping for all orders of value 200 USD and above. For orders of
less than 100 USD, there is a flat shipping charge of 30 USD.
Returns
and Refunds
At
Mantra Organics, we strive to give you the very best shopping experience
possible. However, considering that opened or damaged products cannot be
reused, we cannot accept exchange or return of opened or used products once
sold or delivered.
In
case of damage or quality issue with the product, we can only exchange the
product if reported within the specified timeline as mentioned below:
· If you receive a Tampered
or Damaged product, please inform our Customer Care within 24 hours of receipt,
with supporting Images and Video, so we can address your concern at the
earliest.
· For any product quality
complaints, please contact our Customer Care within 7 days of your order
delivery.
· Mantra Organics is not
responsible for any damage caused after delivery. Damages due to neglect,
improper usage or wrong application will not be covered; under our Exchange /
Returns Policy.
· Exchange of products will
be accepted only if the products are returned in a saleable condition and in
their original packaging, in an undamaged condition and subject to following
terms -
· Returns and exchanges
requests will be subject to checking and vetting by Mantra Organics.
· No Refund shall be made
once goods are sold.
· Please call us on +91 8867 600 100 - All Days (10 AM to 7 PM) or WhatsApp us at +91 8867 600 100 or Email - care@mantraorganics.com where our Customer Care Specialist will be happy to help you.
Worldwide Copyright © Mantra Organics. (Brand owners Mantra Organics and Naturals). All worldwide rights reserved.